Frequently asked questions

Opening your account

  • Do you offer a foreign exchange service?
  • If I am an existing customer and want to open another account with you, will I need to provide my identification documents again?
  • How long will it take for my account to be opened?
  • Can I send my completed application form to you by fax or email?
  • What forms of identification do I need to send with my application form?
  • Why do you require identification documents when customers open an account?
  • How do I open my account?
  • Can I access my account through Alliance Leicester branches in the UK?
  • How quickly would a cheque drawn on a foreign bank account take to clear?

 
Operating your account

  • Can I pay cash or traveller’s cheques into my account?
  • Does my deposit have to be made in the same currency as my account?
  • How can I find out my account balance?
  • How do I make a deposit into my account?
  • Can I make withdrawals by fax?
  • Can I make withdrawals by telephone?
  • How do I make withdrawals from my account?
  • Can I send you instructions for my account by email?
  • How do I transfer from my existing A&L; international account to another account with you?
  • How do I change account holder details?
  • What happens if an account holder dies?
  • I am moving address, what should I do?
  • When will I receive statements for my account?
  • How much will it cost to run my account?
  • How quickly would a cheque drawn on a UK bank account take to clear?
  • Security and customer protection
  • Will my money be safe with Alliance Leicester?
  • Can I send you instructions by email?
  • What should I do if I have a complaint or dispute?

 
Tax issues

  • If I live in the UK what is the advantage of having an offshore account?
  • Do you provide tax advice?

 
Questions about interest

  • How can I check the interest rate for my account?
  • When is interest paid?
  • How is interest calculated?
  • When will you tell me of any interest rate change to my account?

 
Questions about this website

  • Why is it taking time to load your website?
  • Some of the information on your site seems to be out of date – why?
  • Some elements of your website don’t appear properly, why is this?
  • Are emails a secure way to contact you?
  • Why am I having difficulty downloading forms from your website?
  • Can I access my account information via the internet?